{"id":2685,"date":"2019-04-12T09:35:52","date_gmt":"2019-04-12T13:35:52","guid":{"rendered":"https:\/\/matis.ca\/faq\/"},"modified":"2019-08-09T08:41:58","modified_gmt":"2019-08-09T12:41:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.matis.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Consult the answers to the most frequently asked questions.<\/p>

\u00a0<\/p>

Did not find what you are looking for?<\/p>

Give us a call at 1 80 361-3739 from Monday to Friday, 8:30 a.m. to 5:00 p.m. (EST).<\/p>

You can also email us at commandes@summum.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to place your order online?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Click the \u201cadd to cart\u201d<\/strong> button next to any product you wish to purchase. When you have completed your order, click on the \u201ccheck out\u201d<\/strong> button to begin the checkout process. The site will guide you through the steps to complete your order safely and accurately. If you need assistance with your order, please contact customer service at 1 800 361-3739 from 8:30 a.m.-5 p.m. EST Monday-Friday (excluding holidays).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to register and create an account?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

From the \u201cMy account\u201d<\/strong>link, click on \u201cRegister\u201d.<\/strong> You just need to answer a few questions.
IMPORTANT: You can place an order without registering. However, having a personal account allows you to track orders AND review your order history. You will save time when placing future orders by not having to re-enter your basic info.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to retrieve a forgotten password?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

From your Account, you can retrieve your password by clicking on Forgotten password. You just need to enter your email and your password will be sent to you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs your personal information secure?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

All the information you supply is confidential. They will be used to process your transaction as efficiently as possible.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to update your profile?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

You can update your personal data from your account settings.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy give out my phone number?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Most carriers require a contact phone number. This information will be used to contact you regarding your order only.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to change a delivery address or have my order shipped not to my home address?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Your billing address is automatically entered as your shipping address. The delivery address can be changed and saved to your account.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do we ship?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Matis.ca ships to Canada and the United States. The shipping fees are $9.99 for orders less than $50. Otherwise, shipping is free. For more information, please check the SHIPPING AND RETURNS<\/strong> policy.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the timeframe for delivery?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Orders are processed within 48 hours and shipped on business days, from Monday to Friday, excluding holidays. Other delays may vary according to the service of Canada Post, generally up to 10 days.<\/p>

If you encounter any further difficulties or have any errors on your order, please contact our customer service at 1 800 361-3739. You can also send an email to commandes@summum.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat method of payment do you accept?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

We accept Visa, MasterCard and PayPal.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the online payment secure?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

When you place an order on matis.ca, we encode your information using Secure Socket Layer (SSL) encryption technology. Your bank details will never be kept or stored on this website.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to return or exchange a product?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Please follow the instruction in the SHIPPING AND RETURNS <\/strong>section.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to find the right product for your skin?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

The site guides you to better suit your needs. However, when visiting one of our Institutes, you will get a professional diagnostic and personalized advice. Find the Institute nearest you.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere to buy Matis products?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

In our Matis Institutes or on this site.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy aren't you receiving our newsletter?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Sometimes some email providers prevent you from receiving our newsletter. However, following these few steps may help you:
1. Register on matis.ca to receive our newsletters
2. Visit the spam section of your email account and look for \u201cinfolettre@matis.ca\u201d.
3. Add us to your contacts<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Consult the answers to the most frequently asked questions. \u00a0 Did not find what you are looking for? Give us a call at 1 80 361-3739 from Monday to Friday, 8:30 a.m. to 5:00 p.m. (EST). You can also email us at commandes@summum.com How to place your order online? 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